Overview
Stratum Labs, Inc. ("Stratum", "we", or "us") respects the privacy of our customers, design partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with the Stratum Predict™ platform, the Signal Fabric Engine™, related beta programs, or our marketing channels.
This Policy supplements any agreements that govern your access to the Services. When we process personal information on behalf of our customers, we do so as a processor under their instructions. By engaging with Stratum you consent to the practices described here.
Information We Collect
We collect information you provide directly, information we obtain automatically, and information from third parties that help us operate and improve the Services.
- Account and contact details such as name, business email, phone number, company name, and role.
- Operational inputs including configuration files, product catalogues, pricing rules, demand signals, and other Customer Data you choose to upload.
- Usage analytics, device identifiers, log files, cookies, and similar technologies that capture how you access and interact with our websites or platform.
- Feedback, survey responses, support requests, and communications exchanged with the Stratum team.
How We Use Information
We use personal information to deliver, maintain, and improve the Services; to support customer engagements; and to grow our business responsibly.
- Provisioning accounts, authenticating users, and administering beta environments.
- Analyzing usage to improve forecasting models, experimentation tooling, and user experience.
- Providing customer support, responding to inquiries, and delivering operational notices.
- Sending product updates, event invitations, and marketing communications in accordance with your preferences.
- Ensuring compliance with agreements, applicable laws, industry standards, and our security policies.
How We Share Information
We do not sell personal information. We may share personal information only in the limited circumstances described below and subject to contractual safeguards.
- With service providers that assist with hosting, analytics, communications, or security, bound by confidentiality and data protection obligations.
- With business partners when jointly delivering solutions or coordinating events, where permitted by you or your organization.
- In connection with a corporate transaction such as a merger, financing, or acquisition, subject to continued protection of the information.
- When required to comply with law, regulation, legal process, or to protect the rights, property, or safety of Stratum, our users, or others.
Customer Data Processing
When a customer uploads Customer Data to the Services, we process it solely to provide agreed functionality, generate simulations, and improve model quality under the customer's direction. Customers remain responsible for the accuracy, quality, and legality of Customer Data and for obtaining all necessary consents.
We may de-identify or aggregate data to develop benchmarks and product insights that do not identify you or your organization. Aggregated information is not treated as personal information when it can no longer reasonably be linked to an identifiable person.
Data Retention
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information and the context in which it was collected.
We may preserve account records, audit logs, or configuration history for a reasonable period to support troubleshooting, beta learnings, or legal requirements. When information is no longer needed, we will delete or anonymize it consistent with our data retention policies.
Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include role-based access controls, encryption in transit, network monitoring, and regular security reviews.
Despite our efforts, no system is entirely secure. If you believe your information has been compromised, please contact us immediately at hello@stratumlabs.app or through your designated customer contact.
Your Choices and Rights
You may update account details, manage marketing preferences, or request deletion of your information by contacting us at hello@stratumlabs.app. Depending on your location, you may have additional rights under applicable data protection laws, including the right to access, correct, restrict, or object to certain processing.
When we receive a request from an individual associated with a customer account, we may redirect the request to the relevant customer administrator to ensure proper handling.
International Data Transfers
Stratum operates globally with infrastructure and partners located in the United States and other countries. When we transfer personal information across borders, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms as required by applicable law.
Children's Privacy
The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. When we make material updates we will post the revised policy date and provide additional notice if required. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.
Contact
If you have questions about this Privacy Policy or our data practices, contact us at hello@stratumlabs.app or at our primary office in San Francisco, California. We will respond in accordance with applicable laws and any contractual commitments with your organization.
